Book now!

FAQ - Frequently Asked Questions

HOW TO BOOK

FAQ - Frequently Asked Questions

HOW TO BOOK

Ready to take on the digital challenge? GREAT! The topics below explain step by step how to book, price, change, and cancel your journeys, choose your vehicle type, use promo codes and rewards, and track your taxi yourself.

Select a topic and choose your preferred language. The explanation will then automatically adjust to your preference.

Frequently Asked Questions

Make a booking (For immediate)

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

Make a booking (For immediate)

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

https://support.autocab.com/hc/en-gb/articles/4687331644701-Placing-a-Booking- Passenger-App

Frequently Asked Questions

Cancelling a journey

You can cancel a ride either before or after being assigned a driver.
1. Open your booking details (after booking or via the booking tab in the top right).
2. Tap “Cancel Ride.”
3. Confirm the cancellation.

Not clear enough? Click here for a visual step-by-step guide with images.

1. Go to your booking details when creating a ride.
2. Tap the clock icon.
3. Select your desired date and time.
4. Confirm with OK, then tap Set Time.
5. Press Schedule Ride to confirm your booking.

Not clear enough? Click here for a visual step-by-step guide with images.

1. Go to your booking details when creating a ride.
2. Tap the note icon.
3. Type your message for the driver.
4. Confirm with the checkmark.
The driver will see your note once they accept the ride.

Not clear enough? Click here for a visual step-by-step guide with images.


Open my Wallet:

Go to the menu and tap on My Wallet.
Here you can see all your current payment methods (cash, card, or account).

Add a new payment method:

1.Tap the plus icon in the bottom right corner.
2.Select Card or Account.
3.Enter your details and confirm with the checkmark.

💡 You can set a preferred payment method by swiping to the right.

Not clear enough? Click here for a visual step-by-step guide with images.

1. In your booking details, go to Promotions & Rewards.
2. Tap Apply Reward Amount.
3. Confirm again by tapping Apply Reward Amount (if available).
4. The ride fare will be automatically adjusted with the discount.

Not clear enough? Click here for a visual step-by-step guide with images.

Make a booking (For immediate)

Een boeking plaatsen
1. Voer je ophaallocatie in in het veld Pickup
- Je kunt zoeken op postcode, straat of gebied.
- Of klik op Set location on map om een plek rechtstreeks op de kaart te selecteren.
- Bevestig het adres met Confirm of annuleer met Cancel.

2. Enter your destination in the Destination field or use Set location on map again.
- You can add extra stops using Add Stop.
- You can edit or remove the pickup, destination, or stops using the (X) icon.

3. Select the date and time for your ride.
- By default, the current date is selected.
- You can choose Now or Schedule, and use the clock to set your desired time.

4. Choose a payment method:
- Cash: pay the driver in cash (always available).
- Card: you must be logged in and have a card added.
- Account: only available if an account is linked.

5. Enter the number of passengers and amount of luggage using the icons.

6. Choose the vehicle type:
- Click on Vehicle Types to see the available options.
- You can view details via More Details.
- Select a type or choose Any Car for automatic selection.


Note: If you exceed the maximum number of passengers or luggage, you will need to confirm that you still want to proceed.

7. Add a note to the driver if needed in the “Note to driver” field.

8. Click Book to complete the booking.
- You can reset the fields using the Clear Form button at the bottom.

Not clear enough? Click here for a visual step-by-step guide with images.

Nieuwe gebruikers kunnen een account aanmaken om sneller toekomstige boekingen te doen.

To sign in:

1. Click Sign Up in the top right corner.
2. Fill in the registration form (name, phone number, email).
3. Click Send Validation Code to have a code sent to your email.
4. Enter the received code in the Validation Field.

Not clear enough? Click here for a visual step-by-step guide with images.

Existing users can log in via the Log In button in the top right corner.

To log in:
1. Click Log In.
2. Enter your login details.
3. Click Log In again.

Note:
- Click Forgot Password if you’ve forgotten your password.
- Click I don’t have an account if you don’t have an account yet.

Not clear enough? Click here for a visual step-by-step guide with images.

1. Enter your pickup location in the Pickup field or choose Set location on map and confirm.
2. Enter your destination in the Destination field (use Add Stop for extra stops).
3. Select the date and time — choose Schedule and set the time using the clock.
4. Choose a payment method: Cash, Card (requires login + added card), or Account.
5. Enter the number of passengers and amount of luggage using the icons.
6. Choose a vehicle type under Vehicle Types or select Any Car.
7. Optionally, add a Note to driver.
8. Click Book to confirm. Use Clear Form to reset everything.

Not clear enough? Click here for a visual step-by-step guide with images.

You can add a note for the driver in the “Note to driver” field, located just above the Book button.
Here you can provide additional information or special instructions, such as your exact pickup location or other important details for the ride.
This field is optional.

1. Go to the Wallet tab.
2. Click Add New under Credit Card or Account.
3. Fill in the required fields and click Add.
4. The new payment method will then be saved.

Notes:
- Click the star icon to select a preferred payment method.
- If you’ve added an account, you can click on it to view additional account settings.

Not clear enough? Click here for a visual step-by-step guide with images.

Frequently Asked Questions

Are you available 24/7?

Yes! Our dispatchers are available 24 hours a day, 7 days a week. Rides can also be booked and tracked online or via the app.

We use fixed, predetermined prices that can be viewed online. Fares depend on the day, time, vehicle type, and route. Additional charges may apply for extra stops or waiting times.

- Cash
- Card (debit/credit)
- Contactless / mobile payments
- Taxi vouchers City of Kortrijk
- Invoice (for companies or VAPH)
- In-app e-payment (Apple Pay, Google Pay, credit card, cash, or card in the vehicle)

Yes, we offer airport transfers. You can book your transfer online, via our app, by phone, or by email. Whether you’re traveling alone or with a group, we ensure your ride is arranged smoothly.

We welcome our customers at the following locations:
Brussels Airport (Zaventem): Arrival Hall Java Coffee Bar
Charleroi Airport: In front of the metal barriers at the main entrance
Ostend Airport: Arrival Hall
Lille Flandres Station: At the Relay Shop
Station Lille Europe: Mercure hotel (recht tegenover de taxistrook)
Brussels South Station (Midi): Starbucks, Platform 3

Can’t locate our driver right away? Call our landline. Our IT system will recognize your booking number and provide a status update over the phone. You will then also have the option to be connected directly to your driver.

Yes, vehicles of different sizes (4+1 and 8+1) are available. For more complex trips, you can contact info@vtctaxi.be

Yes, you will always receive a confirmation with all ride details.

If you book by phone, a confirmation will be sent via WhatsApp to the provided mobile number.

If you book online or via the app, the confirmation will be sent within the app.

No, taxis are not legally required to have child seats. Children under <1.35 m must sit in the back with a seatbelt. If you wish, you are always welcome to bring your own child seat.

A ticket is sent via WhatsApp after the ride. If you haven’t received it, contact us at info@vtctaxi.be or call 056/37.01.02, and we will email it to you.

Price differences may occur due to the day, time, vehicle type, extra stops, or waiting time. Feel free to contact us if you have any questions.

No, this is for safety reasons. However, you will receive a tracking link, vehicle information, and the driver’s name. Our dispatch team can contact the driver on your behalf if needed.

If you have a VAPH budget, you can book rides via our online booking platform or app.
First, you need to complete and submit the agreement through the special link (https://form.jotform.com/250052013726343).
We will then send you a signed copy along with instructions on how to book digitally on invoice.
For single rides, always book digitally.
For recurring rides, such as weekly transfers, you can send your booking details by email to info@vtctaxi.be

All data is handled confidentially and stored according to high security standards (ISO 27001). Data is never sold or shared for commercial purposes. Privacy policy: https://book.autocab.net/32328001/Privacy

Frequently Asked Questions

How can I drive on invoice?

Companies and organizations can book rides on invoice. Contact info@vtctaxi.be to create a billing account. Once activated, you can quickly and easily book rides digitally via the app or website. A payment term of 14 days applies. Ordering by email is possible but may cause delays of up to 24 hours; digital booking is recommended for faster processing.

You can add a cost center during the booking process by entering it in the “Your Reference” field. This reference will appear on your invoice, allowing you to easily allocate costs to the correct department or project.

Please note: this information is not shared with the driver and is used solely for your internal administration.

If your organization has a more complex structure or multiple employees book rides, you can use our CAP (Corporate Account Portal). There, a cost center can be entered for each booking as part of the internal approval process.
Would you like access to the CAP portal? Feel free to contact us—we’ll be happy to assist you.

A Booking Station is a feature within the Corporate Accounts Portal (CAP) that allows you to easily book rides for people who don’t have their own account. This way, you can quickly arrange taxis for guests, clients, or employees without them needing to log in.

Click here for a visual step-by-step guide with images.

Only authorized employees with access to the station can make bookings. This is managed through Access Control, ensuring that only permitted personnel have access.

Click here for a visual step-by-step guide with images.

Access Control is an additional security layer for your Booking Station. When enabled, users must log in before they can book a ride. This prevents unauthorized access to the system.

Click here for a visual step-by-step guide with images.

1. Open the E-Booker screen.
2. Enter the guest’s name and phone number.
3. Optionally, add an email address.
4. Select a pickup location on the map or by entering the address.
5. Enter the destination and add extra stops if desired.
6. Choose a date, time, vehicle type, and payment method.
7. Click Book to confirm the ride.

You can also add notes for the driver (e.g., “pick up at main entrance”).

Click here for a visual step-by-step guide with images.

Yes. Once your employees have been added in the People tab of CAP, you can select the “For Staff” option when booking. Their details will be filled in automatically, so you only need to confirm the ride details.

Click here for a visual step-by-step guide with images.

A Booking Template is a pre-set template with fixed settings, such as pickup location, destination, or vehicle type.
When a template is linked to your Booking Station, it loads automatically. This makes booking standard rides faster and more consistent.

Click here for a visual step-by-step guide with images.

Yes. If multiple templates are available, you can use the Reset button in the blue tab to choose between the options.

Note: If Force Template is enabled, you will not be able to change the template.

Click here for a visual step-by-step guide with images.

A Travel Program sets specific restrictions for your business bookings, such as time windows, vehicle types, or destinations.
If a ride falls outside these rules, you will automatically receive a notification that the booking cannot be completed.

Click here for a visual step-by-step guide with images.

When Access Control is disabled, only account payments can be used.
Cash or card payments will not be available. This allows your company to keep track of all business rides through a single invoice or account.

Click here for a visual step-by-step guide with images.

After confirming, a booking confirmation will appear with all the ride details.

From there, you can:

  • Book a return ride, or

  • cations:

    You said:
    Luchthaven Zaventem: Aankomsthal Java Coffee Bar



Click here for a visual step-by-step guide with images.